Explicit knowledge – academic knowledge or ‘‘know-what’’ that is described in formal language, print or electronic media, often based on established work processes, use people-to-documents approach Tacit knowledge – practical, action-oriented knowledge or ‘‘know-how’’ based on practice, acquired by personal experience, seldom expressed openly, often resembles intuition Work process – organized tasks, routine, orchestrated, assumes a predictable environment, linear, reuse codified knowledge, create knowledge objects Work practice – spontaneous, improvised, web-like, responds to a changing, unpredictable environment, channels individual expertise, creates knowledge Learn – on the job, trial-and-error, self-directed in areas of greatest expertise, meet work goals and objectives set by organization Learn – supervisor or team leader facilitates and … Continue reading Elizabeth A. Smith